Privacy Policy

Last Updated: September 2026

Forward Physiotherapy ("we," "us," or "our") is committed to protecting your personal information and privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit fwdphysio.com.

1. Information We Collect

We collect minimal personal data through our website:

• Contact Information: If you contact us directly via email ([email protected]), we receive your email address and any details you provide.
• Appointment Data: When you click to book an appointment, you are directed to our third-party scheduling portal, Jane App (arborglen-health-wellness.janeapp.com). Personal health information and booking details are collected and stored securely through Jane App in accordance with healthcare privacy regulations (including PIPEDA / PHIPA).
• Usage Data: We use Google Analytics 4 to collect anonymous website usage data (e.g., pages visited, browser type) to help us improve website performance.

2. How We Use Your Information

We use collected information solely to:

• Respond to inquiries and communicate regarding physiotherapy services.
• Improve our website performance and user experience.

3. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We rely on trusted third-party service providers (such as Jane App for appointment booking and Google Analytics for performance measurement) who maintain strict privacy and security standards.

4. Your Rights

You have the right to request access to or deletion of any personal information we hold about you. To make a request or ask questions about our privacy practices, please contact us at [email protected].